Privacy Policy | GOTX Managed IT

At GOTX Connect Ltd (trading as "GOTX") ("we", "us", or "our"), we are committed to looking after your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

GOTX Connect Ltd is the controller and responsible for your personal data. We are based in Reading, UK, and provide managed IT services to businesses and individuals within our service area.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name, title.
Contact Data: includes email address, telephone numbers, and service address (postcode).
Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
Usage Data: includes information about how you use our website and services.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of Contract: To process your service requests and deliver the IT support you have asked for.
Legitimate Interests: To manage our relationship with you, improve our website, and ensure our network security.
Legal Obligation: To comply with a legal or regulatory obligation.

Data Sharing with GOTX Protect

The only external party with whom we share data is our internal partner entity, GOTX Protect, due to overlaps in personnel and systems.

GOTX Protect is a Cyber and Physical Security Services provider. They provide security expertise and knowledge, delivering continuous and real-time Security Monitoring, Alerting, and Actions. They work to fight against malicious actors and insider threats, and to counter surveillance placed by threat actors at various levels.

Newsletter & Marketing

We may use your Identity and Contact Data to send you our "Media & News" updates if you have opted in. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via our website contact form or directly at:

GOTX Connect Ltd
Reading, RG2
United Kingdom
Email: info@gotx.uk